Luxeurra

All items sold by Luxeurra are 100% authentic. Products are sourced through trusted private sellers, retailers, and verified marketplaces. Each item is inspected prior to fulfillment.

Due to the exclusive, limited, and high-value nature of our products, all sales are final. We do not accept returns, exchanges, cancellations, or refunds once an order has been placed.

That said, if you receive an incorrect size or a defective item due to an error on our end, we will make it right. In these cases, please contact us within 48 hours of delivery with clear photos and your order number so we can review and resolve the issue.

This policy does not apply to:

• Buyer’s remorse
• Incorrect sizing selected at checkout
• Price changes or promotions
• Shipping delays outside of our control

Please review all product details and sizing information carefully before completing your purchase.

Certain products may be offered as pre-orders or sourced-to-order items.
    •    Fulfillment timelines for these items are estimated and not guaranteed.
    •    Delivery times may vary based on market availability and supplier fulfillment.
    •    By purchasing a pre-order or sourced pair, you acknowledge and accept potential delays.
Pre-orders and sourced items are final sale and non-cancellable once placed.

For select items or special sourcing requests, an upfront, non-refundable deposit may be required.
    •    Deposits secure sourcing efforts and market placement.
    •    Deposits are non-refundable under all circumstances, regardless of outcome or timeline.
    •    Remaining balances must be paid before shipment.

Prices reflect real-time market conditions and may change at any time without notice. Once an order is placed, pricing is locked and will not be adjusted retroactively.

Orders typically process within 2–7 business days, unless otherwise stated.
Once an order is handed to the carrier, risk of loss transfers to the buyer. Luxeurra is not responsible for carrier delays, misdeliveries, or lost packages once shipped.

Claims for damaged or incorrect items must be submitted within 48 hours of confirmed delivery.
    •    Clear photos and order details are required.
    •    Claims submitted after 48 hours will not be reviewed.
    •    Luxeurra reserves sole discretion in determining claim validity.

For inquiries, please contact us via:
    •    Instagram DM: @luxeurra
    •    Email: luxeurraofficial@gmail.com
    •    Website contact form
Responses are typically provided within 24–48 hours.

Luxeurra reserves the right to modify these policies at any time without prior notice. Policies in effect at the time of purchase apply.
By completing a purchase, you confirm that you have read, understood, and agreed to all Luxeurra policies.